Frequently Asked Questions
ABOUT US
Where can I contact you?
If you have a question about our Delfori products or need help with an order, please feel free to contact us at care@delfori.com, call us at +1(855)-811-3160, or chat with us. We will be happy to help.
How can I order your products?
For the moment, you can create and pay your order only on our Amazon storefront. To do that from our website, just tap the "View on Amazon" button on the specific page of Delfori product you'd like to buy. Alternatively, shop directly on Delfori Amazon through this link.
Do you have physical store?
No. For the moment, we are only available to sell online.
SHIPPING
What countries do you ship to?
For the moment, we are only able to ship within the continental USA. We hope to be expanding our business and reach more customers in the future.
When will I receive my order?
Delivery of items purchased through Delfori Amazon generally occurs within 5-6 working days following order processing. However, estimated delivery times are approximate and in no way binding. In any case we are dedicated to shipping your order out as soon as possible.
Can I track my package?
Of course! Once you place your order on Delfori Amazon, you will receive a tracking number to the provided email address.
What do I do if I never receive my order?
If your order was made through Amazon, please call Amazon Customer Service line at 1 (888) 280-4331. Also our customer service is available to assist. Email care@delfori.com, or call us at +1(855)-811-3160, and our customer service team will try to resolve it out as quickly as possible.
RETURN & REFUNDS
What is the return policy?
You don’t need to send the product back. If you feel our product did not meet your expectations, please contact us anytime so that you will get a refund. Get in touch with our customer service team, contact us at care@delfori.com, call us at +1(855)-811-3160. We are here to make it right!
What is the refund policy?
We offer 365 DAY 100% MONEY BACK GUARANTEE.
If you are not satisfied for any reason, don’t hesitate to contact us at care@delfori.com, call us at +1(855)-811-3160. Our customer service team will refund your money back.
What can I do if my items are damaged?
Please feel free to contact us at care@delfori.com, call us at +1(855)-811-3160, or chat with us. We will be happy to help if there’s something wrong with your product.
Need something more?
Feel free to write us at care@delfori.com, or call at +1(855)-811-3160.
Available Daily: from 9:00am to 9:00am EST.